PataShop Luxury Marketplace | Privacy Policy

Free Support: 0736400000

Free Support: 0736400000


Our policy

Items should be returned unused and with all Certifications and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included and certifications.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for as initially received.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
  • Skincare, cosmetics and hair care must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note, fragrance, nail polish and aerosols are final sale and may not be returned due to transport restrictions.
  • Electronic products are non-refundable or exchanged, unless there is a defect prompted by the device manufacturer and should be returned in the original packaging.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To return or cancel an item that has been made to your specifications, please contact PataShop for further information.

Please email if any of your purchases have been delivered without designer tags or product certifications.

All returns are handled in real-time where our courier will wait for 30mins for you to scrutinize the items purchased. In case of any changes, our courier will return the same to the sender and delivery it at the earliest. Unidentified returns will be returned to the sender to scrutinize.

Kindly notify PataShop customer care of the same, so as to avoid further inconveniences and ensure you have the right items. 

Please note: We can only offer a free returns pick up from the same destination your order was delivered to.

Various Services offered in the Site:

No refund or exchange policy on all service and e-commerce items, as services are tailor made for your taste.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 24 hours from the date you received it.


We have made every effort to display as accurately as possible the colors of our products that appear on PataShop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Cancelling an order

Depending on where you live, you can also choose to cancel your order. If you choose this option we will refund you the full price for any returned item that meets our Returns Policy without original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the PataShop partner(s) you ordered from.


We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your PataShop account or future orders being refused or account being terminated.